Privacy Policy
Last updated: November 2026
This Privacy Policy explains how Thela (“we”, “us”) collects, uses and protects your personal information when you use www.thela.pk.
Information we collect
- Account and order details: your name, phone number, email address, delivery and billing address, and order history.
- Payment details: the payment method you choose. We do not store card numbers; card payments (when available) are handled by licensed payment providers.
- Messages: what you send us through the contact form, email or reviews.
- Social login: if you sign in with Google or Facebook, we receive your name, email address and profile picture from that service. We never receive your Google or Facebook password.
- Technical data: IP address, browser and device type, and cookies, used to keep you signed in, remember your cart and wishlist, and keep the site secure.
How we use your information
- To process, deliver and support your orders.
- To contact you about your orders, returns and questions.
- To share necessary order details with the seller and courier handling your order.
- To prevent fraud and keep the site secure.
- To send offers and news, only if you agree. You can unsubscribe any time.
Who we share it with
We share only what is needed with sellers (to prepare your order), courier partners (to deliver it), payment providers (to process payments) and service providers who host or run our website. We do not sell your personal information. We may disclose information if required by Pakistani law or a lawful request from authorities.
Cookies
We use cookies to run the shopping cart, keep you signed in, remember your wishlist and understand how the site is used. You can block cookies in your browser, but parts of the site may then not work.
How long we keep it
We keep order records for as long as needed for accounting, legal and warranty purposes. You can ask us to delete your account; some order records may be kept where the law requires.
Your choices
You can view and update your details in My Account, and ask us to correct or delete your personal information by contacting us.
Security
Our website uses an encrypted (HTTPS) connection, and access to personal information is limited to people who need it to do their work.
Children
Thela is not intended for children under 18. Minors should use the site with a parent’s or guardian’s involvement.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Questions about your privacy? Email support@thela.pk or use our contact form.