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Terms & Conditions

Last updated: November 2026

Welcome to Thela. By using www.thela.pk or placing an order, you agree to these Terms & Conditions. Please read them carefully.

1. About Thela

Thela is an online marketplace. Products are listed and sold by independent sellers (“Sellers”). Thela provides the website, takes payments on Sellers’ behalf and arranges delivery. Each product page shows who the Seller is.

2. Your account

  • You must be 18 or older, or use the site with a parent’s or guardian’s involvement.
  • Give accurate information and keep your password safe. You are responsible for activity on your account.
  • We may suspend accounts that are used for fraud, abuse or breaking these terms.

3. Orders and prices

  • All prices are in Pakistani Rupees (Rs.) and include applicable taxes unless stated otherwise. Delivery charges are shown at checkout.
  • Placing an order is an offer to buy. The order is accepted when the item is dispatched.
  • We or the Seller may cancel an order if an item is out of stock, the price was shown incorrectly, or the order looks fraudulent. Any amount you paid will be refunded in full.

4. Payment

We accept Cash on Delivery and bank transfer, and other methods when shown at checkout. For Cash on Delivery, please pay the rider the exact order total. Repeatedly refusing Cash on Delivery orders without a valid reason may lead to COD being turned off for your account.

5. Delivery

Delivery times are estimates. See Delivery Information. Risk in the item passes to you once it is delivered to your address.

6. Returns and refunds

Returns and refunds follow our Returns & Refunds Policy.

7. Reviews and content

Reviews must be honest and about your own experience. Don’t post anything offensive, illegal, misleading, or anyone’s personal information. We may remove content that breaks these rules.

8. Sellers

Sellers must list only genuine, legal products, describe them accurately and ship orders on time. Additional seller terms apply when you register as a Seller.

9. Prohibited use

Do not misuse the site: no fraud, fake orders, scraping, hacking attempts, or anything that harms Thela, Sellers or other customers.

10. Liability

We work to keep information on the site accurate and the service available, but we can’t promise it will always be error-free or uninterrupted. To the extent allowed by law, Thela is not liable for indirect losses. Nothing in these terms limits your rights under Pakistani consumer protection law.

11. Governing law

These terms are governed by the laws of Pakistan. Disputes are subject to the courts of Lahore, Pakistan.

12. Changes

We may update these terms. The version on this page at the time of your order applies to that order.

13. Contact

Questions? Email support@thela.pk or use our contact form.